General terms and conditions

‍scope
‍The following terms and conditions apply to all orders placed via our online shop. A consumer is any natural person who concludes a legal transaction for purposes which for the most part cannot be attributed to their commercial or independent professional activity. Entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of its commercial or independent professional activity. With regard to entrepreneurs, these terms and conditions also apply to future business relationships without us having to refer to them again. If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they only become part of the contract if we have expressly agreed to this.

Contractual partner, conclusion of contract
‍The purchase contract is concluded with:
Prinjekt
Represented by Julian Ost
Address: Max-von-Laue-Strasse 19, 30966 Hemmingen
Business phone: +4917675370036
email address: support@prinjekt.de
‍The ordering process for concluding a contract comprises 2 variants on the website:

‍1st variant:
‍Upload the model to the home page under Instant Offer.
Select the 3D print in the desired specification (size, color, print parameters).
Enter the email, add a comment if necessary.
Click on the 'Request a quote' button.
An email is sent that does not trigger an order.

‍2nd variant:
‍By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can first add our products to the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after submitting the order, you will receive another confirmation by email.

‍Contract language, contract text storage
‍The language available for concluding the contract is German.
We save the contract text and send you the order details and our terms and conditions by email. You can view the contract text in our customer login.

‍Delivery terms
‍In addition to the stated product prices, shipping costs are added. You can find out more about the amount of shipping costs in the offers. We only deliver by mail. Unfortunately, it is not possible to collect the goods yourself.

‍Payment
‍In general, the following payment methods are available in our shop:

‍Prepayment
‍If you choose to pay in advance, we will give you our bank details in a separate email and deliver the goods after receipt of payment.

‍PayPal Plus
‍As part of the PayPal Plus payment service, we offer you various payment methods as PayPal services. You will be redirected to the website of the online provider PayPal. There you can enter your payment details, confirm the use of your data by PayPal and the payment instruction to PayPal.

If you have chosen the PayPal payment method, in order to be able to pay the invoice amount, you must be registered there or register first and authenticate with your login details. The payment transaction is automatically carried out by PayPal immediately after confirmation of the payment instruction. You will receive further information during the ordering process.

If you have chosen the credit card payment method, you do not have to be registered with PayPal in order to be able to pay the invoice amount. The payment transaction will be carried out immediately after confirmation of the payment instruction and after your identification as the legal card holder by your credit card company upon request from PayPal and your card will be charged. You will receive further information during the ordering process.

‍Guarantee and guarantees
‍Unless otherwise expressly agreed below, the statutory liability for defects applies.

When buying used goods by consumers, the following applies: if the defect occurs after one year from delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be claimed within the legal limitation period of two years from delivery of the goods.

For entrepreneurs, the limitation period for claims for defects in newly manufactured goods is one year from the transfer of risk. Used goods are sold to the exclusion of any warranty. The statutory limitation periods for the right of recourse under Section 445a BGB remain unaffected.

Only our own information and the manufacturer's product descriptions, which have been included in the contract, are considered to be an agreement with entrepreneurs; we assume no liability for public statements made by the manufacturer or other advertising statements.

If the delivered item is defective, we will initially, at our option, provide contractors with a warranty by remedying the defect (repair) or by delivering a defect-free item (replacement delivery).

The above restrictions and time limits do not apply to claims based on damage caused by us, our legal representatives or vicarious agents:
- in case of injury to life, limb or health
- in case of intentional or grossly negligent breach of duty and malice
- in the event of a breach of essential contractual obligations, the fulfilment of which makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations)
- as part of a guarantee promise, insofar as the scope of application of the Product Liability Act has been opened up to the extent agreed.

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

‍liability

‍We are always fully liable for claims due to damage caused by us, our legal representatives or vicarious agents:
- in case of injury to life, limb or health
- in case of preemptive or grossly negligent breach of duty
- in the case of warranty promises, if agreed, or
- insofar as the scope of application of the Product Liability Act has been opened.

In the event of a breach of essential contractual obligations, the fulfilment of which makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner may regularly rely, (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the amount of liability is limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. Otherwise, claims for compensation are excluded.

‍dispute resolution
‍The European Commission provides a platform for online dispute resolution (OS), which can be found here https://ec.europa.eu/consumers/odr/.We are not obliged and unwilling to participate in dispute resolution proceedings before a consumer arbitration board.

‍Final provisionsIf you are an entrepreneur, then German law applies to the exclusion of the UN Sales Law. If you are a merchant within the meaning of the Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.

‍Copyright
‍In the case of 3D prints that you order, you must own the commercial use rights for the file to be printed.

‍Withdrawal from contract
‍We can reject an order without giving reasons.

‍3D printing
‍The price includes printing and removal of the support structure. Further processing, such as sanding or painting, is not included in the price and is also not offered. If support structure is required, small residues may remain after removal or surface impurities may occur.

Download: Modern Slavery Statement 2023